Images Not Showing After an Edit
If you are working on editing your template files on your computer and you are not seeing the updates when you test in your browser here are some possible errors and solutions:
Some Possible Reasons for Images Not Working After an Edit: Template is not unzipped:
Either your template folder is not unzipped or you are inadvertently working in the downloaded zip file.
Incorrect folder:
You are working in the wrong folder or on the wrong files. Try the drag and drop technique to both edit, and check your files in your browser.
Incorrect image:
You may not be editing the image you think you are editing. Try right clicking on the image on the template HTML page and choose "properties". Check the properties to see the exact image name and location on your computer.
Wrong options when saving .jpg images
When you save your replacement images, try saving at different "image quality" settings. Try saving your .jpg images as NOT "progressive". Try different options on save to fix this problem. This will generally not be a problem with the HTML code, but rather will be a problem with either your graphics software or your save options. Please contact support for your graphics program rather than Allwebco template support if you have saved replacement images and they are not showing on your template pages.
Image layers are not flattened
If you have created a new image and there are problems saving or the page is not updating with your new image, be sure to flatten your image layers in your graphics program before saving the file. See also the image editing support page.
Wrong file extension
Some graphics editing software and digital camera software uses a default setting to capitalize all image extensions, e.g. image.JPG. Remember, hosting is case sensitive - "image.jpg" is not the same as "image.JPG".
Try saving your image as a "save as" and check that when you save you are saving the exact image name with the correct file type, such as .jpg or .gif in all lower case.
Contact your software support:
Allwebco templates use 100% W3C compliant image display code. If an image is not working and can not be solved by one of the suggested methods on this webpage, you will need to contact either your graphics editing program support staff or Microsoft or the browser software supplier to have these problems solved. Software companies need to be informed of bugs so they can be fixed when updates occur.
Allwebco Design does not offer graphics editing support. If you are replacing the template images please refer to the help included with your graphics software program.
Browser update problems:
When testing in your browser, be sure to hit refresh. Also, you may need to empty your browser cache. This option is usually under "tools" then "internet options" on your menu. This error is more common with Flash problems.
Png and other image types:
If you are using any type of image on your template other than .gif or .jpg your images may not work in some browsers. It is strongly suggested that you use only .jpg and .gif images in your website template. This includes .png or .bmp images. These are not fully supported image formats.
About .gif images like the menu images
.gif images included in the template are 256 indexed color images. If you edit these images, convert them to RGB, then, convert them back to indexed color before you save them.
Software problems:
The new IE 7.0 browser and some Mac browsers have some problems with images when using some graphics programs. If your images are not displaying try using a different graphics program and resaving your .jpg images. Your program may not be compatible with the some browsers. Also see "IE Microsoft solutions" below on this page.
Firewall, Spybot and Zone Alarm problems:
You may have settings in your Firewall, Spybot or Zone Alarm software that are causing image view problems. You will need to either configure these options or turn off your firewall or any software that is blocking any images.
Browser toolbars:
If you have added a toolbar or search bar to your web browser, such as a Google toolbar, you may want to uninstall these items to be sure it is not causing the image viewing problem.
Work-arounds and fixes:
Below are some possible fixes if your images are not displaying when testing on your computer.
Try uploading to your hosting area:
Because of recent problems, or bugs with IE 6 and 7, as well as problems with some graphics programs such as Photoshop CS2, CS3 and Elements, try uploading your template to your hosting area to test the images. In most cases this is a bug in either the graphics software, the computer operating system, or the browser software and uploading may solve the problem.
Try testing in other browser software:
Try downloading and testing in other browser software like Firefox, Opera or Netscape.
Try other graphics software:
In our tests to find these software bugs we were able to edit an image in Photoshop, then open the image in "Microsoft Office Picture Manager", rotate the image 180 degrees and save. The image was then working in all browser software. Allwebco uses Photoshop 3.0 created in 1994 to edit all images for higher compatibility in all web browers.
Know problem software:
The following image editing programs have been known to create non-browser compliant .jpg images when saving. It is recommended that this software not be used to create, save, rotate, flip or edit images in any way for use on websites.
